Improving diversity knowledge is a
required component of every company. With more and more businesses having
global presence workplace diversity is a forgone conclusion. Your participants
will be able to use strategies to be proactive and remove barriers. They will
be shown how to build and encourage diversity in their workplace and community.
Our Workshop Diversity course will help
participants understand what diversity is, and how they can create a more diverse
environment. They will be instructed on how to use active listening and employ
effective questioning techniques. By learning the right complaint resolution
skills and choosing the right course of action communication throughout your
business will be strengthened.
Course
Outline:
Module
One: Getting Started
Module
Two: Understanding Diversity
Module
Three: Understanding Stereotypes
Module
Four: Breaking Down the Barriers
Module
Five: Verbal Communication Skills
Module
Six: Non-Verbal Communication Skills
Module
Seven: Being Proactive
Module
Eight: Coping with Discrimination
Module
Nine: Dealing with Diversity Complaints as a Person
Module
Ten: Dealing with Diversity Complaints as a Manager
Module
Eleven: Dealing with Diversity Complaints as an Organization
Module
Twelve: Wrapping Up