Wherever two or more people come
together, there is bound to be conflict. This course will give participants a
seven-step conflict resolution process that they can use and modify to resolve
conflict disputes of any size. Your participants will also be provided a set of
skills in solution building and finding common ground.
In the Conflict Resolution workshop,
participants will learn crucial conflict management skills, including dealing
with anger and using the Agreement Frame. Dealing with conflict is important
for every organization no matter what the size. If it is left unchecked or not
resolved it can lead to lost production, absences, attrition, and even law suits.
Course
Outline:
Module
One: Getting Started
Module
Two: An Introduction to Conflict Resolution
Module
Three: The Thomas-Kilmann Instrument
Module
Four: Creating an Effective Atmosphere
Module
Five: Creating Mutual Understanding
Module
Six: Focusing on Individual Needs
Module
Seven: Getting to the Root Cause
Module
Eight: Generating Options
Module
Nine: Building a Solution
Module
Ten: The Short Version of the Process
Module
Eleven: Additional Tools
Module
Twelve: Wrapping Up