Contact Center Training

Code: EL-Contact_Center
Price: $149.00
Quantity in Basket: None

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.


With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.


Course Outline:

Module One: Getting Started

Module Two: It Starts at the Top 

Module Three: Peer Training

Module Four: How to Build Rapport 

Module Five: Learn to Listen

Module Six: Manners Matter - Etiquette & Customer Service (I) 

Module Seven: Manners Matter - Etiquette & Customer Service (II)

Module Eight: Handling Difficult Customers 

Module Nine: Getting the Necessary Information

Module Ten: Performance Evaluations 

Module Eleven: Training Doesn’t Stop

Module Twelve: Wrapping Up