Civility in the Workplace

Code: EL-Civility
Price: $49.00
Quantity in Basket: None

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, itís losing out on basic social values that directly impact the bottom line.


To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.


Course Outline:

Module One: Getting Started

Module Two: Introduction 

Module Three: Effective Work Etiquette

Module Four: Costs and Rewards 

Module Five: Conflict Resolution

Module Six: Getting to the Cause 

Module Seven: Communication

Module Eight: Negotiation 

Module Nine: Identifying Your Need

Module Ten: Writing a Civility Policy 

Module Eleven: Implementing the Policy

Module Twelve: Wrapping Up