While a training program on workplace
manners and courtesy may seem like overkill, the reality is: rudeness is an
epidemic costing industry millions a year. Indeed, what society seems to be
gaining in terms of both knowledge and technological advancement, itís losing
out on basic social values that directly impact the bottom line.
To address the growing problem of incivility
in the work setting, this workshop introduces the concept of civility, its
importance to a company, as well as its typical causes and effects. Skills
needed to effectively practice civil behavior, as well as different ways
organizations can systematize civility in the workplace will also be discussed.
The benefits to Civility in the Workplace are countless and will pay off
immensely in every aspect of your job.
One: Getting Started
Three: Effective Work Etiquette
Four: Costs and Rewards
Five: Conflict Resolution
Six: Getting to the Cause
Nine: Identifying Your Need
Ten: Writing a Civility Policy
Eleven: Implementing the Policy
Twelve: Wrapping Up