skills are a highly valuable tool to have in an employee’s skill-set, and Call
Center Training will help provide those skills. This course will help
participants improve their phone skills which will make them more confident,
improve sales, and help gain new customers while retaining your current
cliental. A more confident employee is also one that is happier, and happier
employees will produce happier customers.
Call Center Training will lower costs as
it can reduce turnover. Participants will learn the skills to improve
productivity and performance. This will produce a positive environment
throughout your company and help influence the organization as a whole.
Evaluating metrics and coaching are also used to make sure the participants are
reaching their potential, and to keep their skill-set at a high level.
One: Getting Started
Two: The Basics (I)
Three: The Basics (II)
Four: Phone Etiquette
Six: Speaking Like a Star
Seven: Types of Questions
Nine: Goal SettingModule
Ten: Key Steps
Twelve: Wrapping Up