Call Center Training

Code: EL-Call_Center
Price: $19.00
Quantity in Basket: None
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.


Course Outline: 

Module One: Getting Started

Module Two: The Basics (I) 

Module Three: The Basics (II)

Module Four: Phone Etiquette 

Module Five: Tools

Module Six: Speaking Like a Star

Module Seven: Types of Questions

Module Eight: Benchmarking

Module Nine: Goal Setting

Module Ten: Key Steps

Module Eleven: Closing 

Module Twelve: Wrapping Up